Privacy Policy – How Lucky 33 Me Protects Your Data

1 Who We Are

Lucky 33 Me is an online gaming and sports betting platform serving players in Pakistan. The platform provides sports betting markets — with a strong focus on Cricket, Pakistan Super League (PSL), T20 internationals, and other cricket events — alongside live casino games, slots, and fish games. All accounts are operated in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, "Lucky 33 Me", "we", "us", and "our" refer to the operator of the lucky33me.pro platform. "You" and "your" refer to any registered or visiting user of the platform.

This policy governs how Lucky 33 Me collects, processes, stores, and protects personal data. If you have any questions about how your data is handled, you can contact us at the details provided in Section 13 of this policy.

2 What Data We Collect

Lucky 33 Me collects personal data in several ways — through the account registration process, through normal platform use, and through automatic technical systems. The categories of data we collect are outlined below.

Registration and Account Data

• Full legal name and date of birth
• Email address and phone number
• Residential address (city and province within Pakistan)
• Username and encrypted password
• Identity verification documents where requested (e.g. CNIC details for verification purposes)

Financial and Transaction Data

• JazzCash or Easypaisa mobile number used for deposits and withdrawals
• Bank account details or card details (where applicable) — stored in masked or tokenised form only
• Transaction history: deposit amounts, withdrawal requests, PKR balance activity
• Bonus and promotion usage history

Platform Usage Data

• Games played, bet amounts, session durations, and betting history
• Login timestamps, device type, and IP address
• App version and operating system (for mobile app users)
• Pages visited on the website and features accessed

Communications Data

• Messages sent to the customer support team, including chat transcripts
• Responses to surveys or feedback requests, if you choose to participate
• Email correspondence with the platform

3 How We Use Your Data

The personal data collected by Lucky 33 Me is used for specific, legitimate purposes. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The main purposes for which we process your data are as follows:

4 Legal Basis for Processing

Lucky 33 Me processes your personal data based on the following legal grounds:

• Contractual necessity: Processing is required to fulfil the agreement between you and Lucky 33 Me — including creating your account, processing your PKR transactions, and providing access to all platform features.
• Legitimate interests: Lucky 33 Me has a legitimate interest in preventing fraud, maintaining platform security, and improving the service for all players. We only rely on legitimate interests where they are not overridden by your privacy rights.
• Legal obligation: In certain cases, Lucky 33 Me may be required to process or retain data to comply with applicable legal requirements, including identity verification obligations and financial record-keeping.
• Consent: For non-essential processing — such as sending you marketing emails or enabling optional analytics cookies — we rely on your explicit consent. You can withdraw consent at any time without affecting processing that was already carried out.

5 Data Sharing

Lucky 33 Me does not sell your personal data to any third party. We may share your data with carefully selected service providers and partners who assist us in operating the platform, but only to the extent necessary for those specific purposes. Categories of third parties with whom data may be shared include:

• Payment processors: JazzCash, Easypaisa, Raast, and bank or card processing partners who handle the technical processing of your PKR deposits and withdrawals. These providers handle financial data under their own security standards and privacy terms.
• Identity verification services: Third-party providers who assist Lucky 33 Me in verifying the identity of registered users as part of the account verification process.
• Fraud prevention and security providers: Services that analyse account activity to detect suspicious patterns, unauthorised access, or prohibited behaviour on the platform.
• Technology and hosting providers: Cloud infrastructure and software providers who host and maintain the Lucky 33 Me platform. These providers are bound by strict data processing agreements.
• Customer support tools: Software platforms used to manage and respond to support tickets, live chat, and email communications.

All third-party service providers who access personal data on Lucky 33 Me's behalf are required to handle that data securely, use it only for the specified purpose, and not share it further without authorisation.

6 Payment Data

Lucky 33 Me takes the security of financial data particularly seriously. When you make a deposit or request a withdrawal in PKR — whether via JazzCash, Easypaisa, Raast, a bank transfer, or a debit or credit card — the transaction is processed through encrypted, secure payment channels.

Lucky 33 Me does not store full card numbers, card CVV codes, JazzCash PINs, Easypaisa PINs, or any other sensitive authentication credentials on its own servers. Payment details are tokenised or masked in our systems, meaning that only a reference identifier is retained rather than the full payment credentials.

Your PKR transaction history — including deposit amounts, withdrawal requests, and balance changes — is stored as part of your account record and is accessible to you through your account transaction history at any time. This data is retained for as long as your account is active and for a defined period after account closure, in line with our data retention policy set out in Section 8.

7 Cookies and Tracking

Lucky 33 Me uses cookies and similar tracking technologies on the website and mobile app. Cookies are small text files stored on your device that help the platform remember your preferences and maintain your session. The types of cookies we use are as follows:

Essential Cookies

These cookies are required for the Lucky 33 Me website and app to function correctly. They manage your login session, keep you authenticated while you navigate the platform, and maintain your language and currency preferences. Without these cookies, the platform cannot operate properly. These cookies cannot be disabled.

Analytics Cookies

With your consent, Lucky 33 Me uses analytics tools to understand how players use the platform — which pages are visited most often, how long sessions last, and which features are most popular. This data is analysed in aggregate and is not linked to your individual account for marketing purposes. Analytics cookies help us improve the platform experience for all users.

Preference Cookies

These cookies remember your personalisation choices — such as your preferred sports category, recently viewed games, or notification settings — so that your experience feels consistent each time you log in.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Lucky 33 Me, but some personalisation features may not work as expected.

8 Data Retention

Lucky 33 Me retains personal data for as long as it is needed to fulfil the purpose for which it was collected, and for a reasonable period afterwards to meet legal, accounting, or dispute resolution requirements.

• Active accounts: All account data is retained for the duration that your account remains active on the platform.
• Closed accounts: Following account closure, basic account data and transaction records are retained for a defined period to allow for dispute resolution, fraud investigation, or compliance with applicable record-keeping requirements.
• Support communications: Customer support interactions are retained for a limited period to allow for quality monitoring and to assist with any follow-up queries.
• Marketing data: If you withdraw consent for marketing communications, your preferences will be updated promptly and no further promotional messages will be sent. Suppression records may be retained to ensure that your opt-out choice is honoured.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 Your Rights

As a Lucky 33 Me player, you have a number of rights in relation to the personal data we hold about you. These are summarised below. To exercise any of these rights, please contact the Lucky 33 Me support team using the details in Section 13.

10 Security Measures

Lucky 33 Me implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your browser or app and the Lucky 33 Me servers is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive data stored on Lucky 33 Me servers — including personal account details and financial records — is encrypted at rest.
• Access controls: Access to personal data within Lucky 33 Me's internal systems is restricted to authorised personnel only, on a need-to-know basis.
• Account security: Player accounts are protected by password authentication. We strongly recommend using a unique, strong password and never sharing your login details with anyone.
• Fraud monitoring: Lucky 33 Me runs continuous monitoring of account activity to detect suspicious patterns, unauthorised access attempts, and potential security incidents.

While Lucky 33 Me takes every reasonable precaution to keep your data secure, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights, Lucky 33 Me will notify affected users promptly and take all appropriate remedial steps.

11 Children's Privacy

Lucky 33 Me is strictly an adult platform. Users must be at least 18 years of age to register an account or use any part of the platform. Lucky 33 Me does not knowingly collect personal data from anyone under the age of 18.

If Lucky 33 Me becomes aware that an account has been registered by a person under 18, the account will be closed immediately, any balance will be reviewed in accordance with our Terms and Conditions, and all associated personal data will be deleted from our systems as soon as practicable.

If you are a parent or guardian and believe that a minor has registered on Lucky 33 Me without your knowledge, please contact our support team immediately so we can take appropriate action.

12 Changes to This Policy

Lucky 33 Me may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable requirements, or improvements to our data practices. When we make changes, the updated policy will be posted on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how your personal data is used, Lucky 33 Me will make reasonable efforts to notify registered players — for example, through an in-platform notification or an email to your registered address. However, it remains your responsibility to review this page periodically.

Your continued use of Lucky 33 Me after a revised Privacy Policy is posted constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact support to request account closure.

13 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Lucky 33 Me handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

You can reach us through the in-platform live chat feature for the fastest response, or by emailing us directly. Please include your registered account username and a brief description of your query so we can assist you as efficiently as possible.

For any concerns related to responsible gaming or self-exclusion, please also visit our Responsible Gaming page for further guidance and available tools.